Payment & Shipping

We currently accept PayPal and Debit/Credit card.

A: As soon as possible! Depending on the order size we are getting orders dispatched within 1-4 working days! - This may change during extremely busy periods.

Some kits are made to order and may take a little longer to be dispatched.

Unfortunately, we are not able to deliver to a PO box.

A: We have no minimum order but do offer free postage on orders over a certain value (see next question below).

A: Yes we do. The order value required for free shipping varies depending on the delivery address.

Orders for UK delivery with a value over £35 are dispatched with FREE Courier Post (Tracked& Insured).  This happens automatically so you do not have to request it as we ship all UK deliveries valued over £35 in this way.

EU member states receive free shipping from £55Orders up to £54.99 will be charged shipping at £13.00 and sent via UK RoyalMail postage untracked and uninsuredOrders over £54.99 will be shipped FREE and sent via Courier.Any order below £54.99 can be upgraded to courier at a cost of £20.00 (£7.00more than the default setting) this is tracked and insured. With tracked and insured shipping, we can let you know where your order is, at all times - from when it leaves our warehouse to when it gets to you.

Free shipping to the USA starts from £70.00Orders up to £69.99 will be charged shipping at £20.00 and sent via UK RoyalMail postage untracked and uninsured.Orders over £69.99 will be shipped FREE and sent via Courier.Any order below £69.99 can be upgraded to courier at a cost of £25.00 (£5.00more than the default setting) this is tracked and insured. With tracked and insured shipping, we can let you know where your order is at all times - from when it leaves our warehouse to when it gets to you.

 

For the Rest of the World free shipping starts from£90.00Orders up to £89.99 will be charged shipping at £20.00 and sent via UK RoyalMail postage untracked and uninsured.Orders over £89.99 will be shipped FREE and sent via Courier.Any order below £89.99 can be upgraded to courier at a cost of £30.00 (£10.00more than the default setting) this is tracked and insured. With tracked and insured shipping, we can let you know where your order is at all times - from when it leaves our warehouse to when it gets to you.

General Enquiries

Please use enq@tymeagain.co.uk to contact us if you have any concerns about where your order is. If you have added courier shipping, we should be able to track it.

A: The office is open from 9am – 4pm Monday to Thursday and 9am – 2pm on Friday.

Please contact us via enq@tymeagain.co.uk, we will sort this out for you.

A: Great! We would love to talk to you about this, please use enq@tymeagain.co.uk to contact us.

A:Excellent! Please register and select the relevant account type, once approved by an administrator, you will be able to purchase product through the website with your relevant discount.

A:  If your order has not yet shipped then please use the enq@tymeagain.co.uk email so that we can cancel the order for you and process a full refund.

If you are not 100% satisfied with your purchase from us, you can return your items for a full refund within 60 days of the original delivery date.

Returns must be unopened, in the state you received them, and in the original packaging.

Please note that you will be responsible for the return shipping amount. You will need to contact us via enq@tymeagain.co.uk and have received a reply before returning any items. We cannot accept returned items without this communication.

If the product is defective or the return is a result of our error, please notify us within 14 days of receipt of the item and we will pay the return shipping costs. Instructions for returns will be supplied in response to an email. So please wait for a reply before you return anything.

A: Don’t worry, please contact us via enq@tymeagain.co.uk and we will find you the answer.

Customer support

+44 (0)1985 840038

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